About us

Your regional resource hub - get connected and stay connected

Are you living or working in regional, rural or remote Australia and have a question or concern with your phone or internet connectivity? Find free and independent advice, information and resources in one convenient place: the Regional Tech Hub!
Find what you need when you need it

The Regional Tech Hub offers personalised one-on-one support through our hotline, booking system, connectivity reports, and escalation forms. We also provide resources and troubleshooting guides to help you learn more about mobile, internet, and technology options and stay up to date on the most recent advancements.
- For your phone
  
  "*" indicates required fields
  
  Step 1/6
  
  What type of device do you have?*
  
  iPhone
  
  Android
  
  Landline
  
  I don’t have a phone but want to look at my options
  
  Other
  
  Step 2/6
  
  Who is your current Retail Service Provider (RSP)?*
  
  Telstra
  
  Optus
  
  Vodafone
  
  I don’t have one
  
  Other
  
  Step 3/6
  
  How old is your device?*
  
  Less than 12 months old
  
  1-4 years old
  
  I don’t know
  
  Step 4/6
  
  What do you mostly use your phone for?*
  
  I mostly use my mobile phone for texting and phone calls
  
  I access the internet on my phone
  
  I travel/work remotely and rely on my phone for everything
  
  Step 5/6
  
  Do you know which network your phone currently accesses?*
  
  3G
  
  4G and below
  
  5G and below
  
  Unsure
  
  Step 6/6
  
  What is the main issue you have with your mobile phone connection?*
  
  I frequently have very low or no signal (one bar or less)
  
  I can make calls and text but the internet won’t load
  
  Calls frequently drop out or become ‘robotic’ or ‘echo’
  
  Result
  
  Please visit the Phone page for more information.
  
  Result
  
  Please visit the Mobile Repeaters Equipment page for more information.
  
  Result
  
  Please visit the 3G Shutdown Article page for more information.
  
  Result
  
  Please visit the Mobile Troubleshoot page for more information.
  Comments
  This field is for validation purposes and should be left unchanged.
  
  * required field
- For your internet
  
  "*" indicates required fields
  
  Step 1/6
  
  What type of device do you have?*
  
  Mobile phone
  
  Laptop, iPad or Tablet
  
  Desktop computer
  
  Step 2/6
  
  What kind of internet connection do you currently use?*
  
  Mobile broadband
  
  nbn® Fixed Wireless
  
  nbn® Fibre
  
  nbn® Satellite
  
  Starlink Low Earth Orbit Satellite
  
  Fixed Wireless through a WISP (Wireless Internet Service Provider)
  
  Other
  
  Step 3/6
  
  Do you need internet access outside of your house?*
  
  No, just in the house
  
  Yes, in the house and outer buildings, e.g., office or shed
  
  Yes, in the house and on-farm or in paddock
  
  For travel or on the road
  
  Step 4/6
  
  What do you want to use the internet for?*
  Basic activities such as banking, email and social media
  Gaming, streaming services and watching YouTube
  Using agTech equipment
  
  Step 5/6
  
  Do you currently use any equipment to extend your internet?*
  
  Yes
  
  No
  
  Step 6/6
  
  What are the problems you experience with your internet connection*
  
  Internet will only work close to the router
  
  I have a constant connection but speeds are slow
  
  My connection frequently drops out
  
  I have not tried to connect at home yet
  
  Result
  
  Please visit the Point to Point Connection Equipment page for more information.
  
  Result
  
  Please visit the mobile repeaters page for more information.
  
  Result
  
  Please visit the Internet Options page for more information.
  Please visit the On Farm Connectivity page for more information.
  
  Result
  
  Please visit the Routers page for more information.
  Please visit the Troubleshooting page for more information.
  Please visit the Internet Options page for more information.
  
  * required field
- "*" indicates required fields
  
  Step 1/6
  
  What type of device do you have?*
  
  iPhone
  
  Android
  
  Landline
  
  I don’t have a phone but want to look at my options
  
  Other
  
  Step 2/6
  
  Who is your current Retail Service Provider (RSP)?*
  
  Telstra
  
  Optus
  
  Vodafone
  
  I don’t have one
  
  Other
  
  Step 3/6
  
  How old is your device?*
  
  Less than 12 months old
  
  1-4 years old
  
  I don’t know
  
  Step 4/6
  
  What do you mostly use your phone for?*
  
  I mostly use my mobile phone for texting and phone calls
  
  I access the internet on my phone
  
  I travel/work remotely and rely on my phone for everything
  
  Step 5/6
  
  Do you know which network your phone currently accesses?*
  
  3G
  
  4G and below
  
  5G and below
  
  Unsure
  
  Step 6/6
  
  What is the main issue you have with your mobile phone connection?*
  
  I frequently have very low or no signal (one bar or less)
  
  I can make calls and text but the internet won’t load
  
  Calls frequently drop out or become ‘robotic’ or ‘echo’
  
  Result
  
  Please visit the Phone page for more information.
  
  Result
  
  Please visit the Mobile Repeaters Equipment page for more information.
  
  Result
  
  Please visit the 3G Shutdown Article page for more information.
  
  Result
  
  Please visit the Mobile Troubleshoot page for more information.
  Comments
  This field is for validation purposes and should be left unchanged.
  
  * required field
- "*" indicates required fields
  
  Step 1/6
  
  What type of device do you have?*
  
  Mobile phone
  
  Laptop, iPad or Tablet
  
  Desktop computer
  
  Step 2/6
  
  What kind of internet connection do you currently use?*
  
  Mobile broadband
  
  nbn® Fixed Wireless
  
  nbn® Fibre
  
  nbn® Satellite
  
  Starlink Low Earth Orbit Satellite
  
  Fixed Wireless through a WISP (Wireless Internet Service Provider)
  
  Other
  
  Step 3/6
  
  Do you need internet access outside of your house?*
  
  No, just in the house
  
  Yes, in the house and outer buildings, e.g., office or shed
  
  Yes, in the house and on-farm or in paddock
  
  For travel or on the road
  
  Step 4/6
  
  What do you want to use the internet for?*
  Basic activities such as banking, email and social media
  Gaming, streaming services and watching YouTube
  Using agTech equipment
  
  Step 5/6
  
  Do you currently use any equipment to extend your internet?*
  
  Yes
  
  No
  
  Step 6/6
  
  What are the problems you experience with your internet connection*
  
  Internet will only work close to the router
  
  I have a constant connection but speeds are slow
  
  My connection frequently drops out
  
  I have not tried to connect at home yet
  
  Result
  
  Please visit the Point to Point Connection Equipment page for more information.
  
  Result
  
  Please visit the mobile repeaters page for more information.
  
  Result
  
  Please visit the Internet Options page for more information.
  Please visit the On Farm Connectivity page for more information.
  
  Result
  
  Please visit the Routers page for more information.
  Please visit the Troubleshooting page for more information.
  Please visit the Internet Options page for more information.
  
  * required field
We follow through to help you resolve your issue

Check out our success stories and how we helped people achieve their best outcome.
Check out our most recent
resources, news and events
See all resources
More about us
Empowering the lives of rural communities through technology and information

How we help
Our key partnerships build stronger
connectivity in your communities
See how we have helped people resolve their issues

Leave us a review
- This is an excellent service. I was amazed and impressed with the service and the results. A very thorough report, with lots of informative links, everything you need to make an informed decision on available internet types and services. Thank you, your report was fabulous and so is your service. I will definitely recommend this service to others. 5 stars from me.
  
  Mareeba Shire, QLD
  
  Michelle
- Phenomenal service, very professional and very knowledgeable. It would have taken me months to find out the information they provided me in a matter of weeks.
  
  Tamworth Region, NSW
  
  Ana
- I was so uninformed about what options were available for our rural property. As a new connection our builder didn’t help at all. RTH were fantastic at explaining the process in laymen’s terms and were super helpful. They made our connection process unbelievably simple!
  
  Mitchell Shire, VIC
  
  Carlie
Can’t find what you are after? Give us a call!

Call our hotline to chat to one of our team members and get the conversation started. If we don’t answer, we’ll get back to you in no time at all.

1300 081 029

About us

Popular Pages

Fixed

Wireless

Satellite

Mobile

Popular Pages

Data Usage Controls

Troubleshoot Phone

Troubleshoot Internet

Popular Pages

Forms

About us

Popular Pages

Fixed

Wireless

Satellite

Mobile

Popular Pages

Data Usage Controls

Troubleshoot Phone

Troubleshoot Internet

Popular Pages

Forms

Your regional resource hub - get connected and stay connected

Find what you need when you need it

We follow through to help you resolve your issue

Check out our most recent resources, news and events

Choosing the right internet technology for your property

nbn®Fair Use Policy – data limits

Managing child safety online

Online Security: Malware, Spyware and Viruses

Empowering the lives of rural communities through technology and information

Our key partnerships build stronger connectivity in your communities

See how we have helped people resolve their issues

Can’t find what you are after? Give us a call!

Check out our most recent
resources, news and events

Our key partnerships build stronger
connectivity in your communities